The Foyer Deal (Residents Charter)

This charter explains our responsibilities to each other during your stay in the Foyer. Your stay in the Foyer is conditional on you keeping to this agreement (Deal), as we work together in the interest of your development and the development of the Foyer service for young people in the future.

What you can expect from us:

To live in safe, secure and well maintained accommodation free from unnecessary intrusion

To receive a confidential service and have your privacy respected

To live in an environment free from harassment

To be treated fairly, regardless of your race, ethnic origin nationality, religion, culture, gender, sexual orientation, disability

To be treated with respect and to be consulted about the decisions which affect your life

To have your voice heard through the means of resident participation and the complaints procedure – (See Youth Offer)

To have your complaints acted upon swiftly and effectively

To receive the support you require to achieve independent living by the end of your stay at the Foyer

To receive support in accessing available employment, education, personal development and training opportunities

To receive help to identify and develop your existing talents or explore and develop new talents and skills

To receive advice on available resettlement opportunities, ultimately enabling you to be resettled in the community

To have reasonable access to internal training and other facilities

To live up to our Youth Offer and work in an Advantaged Thinking way

What we expect of you:

To familiarise yourself with and adhere to the terms and conditions of your Licence Agreement
To familiarise yourself with and adhere to the terms and conditions of the Foyer Policies and Procedures
To familiarise yourself with and adhere to the Foyer Codes of Behaviour and make sure that your visitors comply with the Foyer Codes of Behaviour
To adhere to your Individual Support Plan, which you have agreed to, and to attend regular Support Reviews
To attend and participate in development programmes which are designed to raise your Independent Living Skills, Employability, Resilience and Talents
To attend interviews and meetings as reasonably required by the Foyer team or associated training providers in order to achieve pre- agreed targets/goals
To keep the Foyer staff fully informed of any change in your circumstances. This is particularly important where employment and training are concerned
To help the development of the Foyer service for young people now and in the future, providing constructive and appropriate feedback on the Foyer service
To buy into the Foyer ethos and “Deal” which will be fully explained to you throughout your stay

A copy of the Foyers Youth Offer and the “Deal” shall always be displayed in a prominent location.

The Codes of Behaviour may change from time to time after this Charter, which you will be consulted about and informed in writing.

An up to date copy of the Codes of Behaviour will always be available in the reception.

If the Foyer does not meet its responsibilities, you can complain in line with the Foyer Complaints Procedure or simply talk to the Foyer Manager

If you do not meet your responsibilities, appropriate action will be taken to address this which may mean you could be subject to disciplinary action or even lose your home.